Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders or Made-To-Orders

When you purchase a Pre-Order or Made-to-Order item, you are reserving a piece that has not yet been produced. We collect full payment at the time of checkout, and your order is then fulfilled once production is complete.

Because each item is crafted specifically for you, Pre-Orders and made-to-order items cannot be cancelled, refunded, or returned.

We appreciate your understanding and support of our limited-run, intentional production model — it allows us to create with care, reduce waste, and offer truly exclusive pieces.

If you have any questions about sizing, styling, or fabrication before placing your order, our concierge team is here to assist.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.